Terms of Service

Last updated: January 1, 2024  ·  Version 1.0

1. Introduction

Welcome to AE Medical Courier ("Company," "we," "us," or "our"). By accessing or using our website at www.aemedicalcourier.com and our courier services, you agree to be bound by these Terms of Service.

Please read these terms carefully. If you do not agree with any part of these terms, you may not use our services. These Terms of Service apply to all visitors, users, and clients of our services.

2. Services

AE Medical Courier provides medical logistics services including, but not limited to:

  • Laboratory specimen and results delivery
  • Temperature-controlled transport for medical goods
  • Veterinary and pet medical logistics
  • Custom healthcare courier solutions

All services are subject to availability within our operating area of San Diego, CA and surrounding regions. Service terms, pricing, and schedules are established in individual service agreements.

We reserve the right to refuse service to anyone for any reason and to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients.

3. Data & Privacy

We are committed to protecting the data entrusted to us in the course of delivering medical courier services. All personal health information (PHI) handled during deliveries is managed in accordance with applicable HIPAA regulations.

Information we collect:

  • Contact information provided through our website forms (name, email, phone)
  • Business information necessary for service delivery
  • Delivery-related data including pickup and drop-off addresses
  • Communication records for service coordination

We do not sell, trade, or rent your personal information to third parties. Information is shared only as required to complete your service requests or as required by law.

4. Security

We implement industry-standard security measures to protect all information associated with our services:

  • Encrypted data transmission via HTTPS/TLS
  • Chain-of-custody documentation for all deliveries
  • Trained couriers with confidentiality agreements
  • Secure handling procedures for sensitive medical materials

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We encourage clients to exercise caution when sharing sensitive information.

5. Personal Information

You have rights regarding the personal information we hold about you:

  • Access: You may request a copy of the information we hold about you.
  • Correction: You may request correction of inaccurate personal data.
  • Deletion: You may request deletion of your personal data, subject to legal retention requirements.
  • Portability: You may request that we provide your data in a portable format.

To exercise any of these rights, please contact us at info@aemedicalcourier.com. We will respond to all requests within 30 days.

6. Limitation of Liability

To the maximum extent permitted by applicable law, AE Medical Courier shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount you paid to us for the specific service giving rise to the claim during the 30 days preceding the claim.

7. Contact

If you have any questions about these Terms of Service, please contact us: